Responsible gambling

We're committed to providing a safe and enjoyable gaming experience for all our customers. Our goal is to promote responsible gaming practices that foster healthy habits and prevent problem gambling.

Self-Exclusion Program. If you feel like your gaming has become a source of concern or if you've noticed negative impacts on your life, we encourage you to take advantage of our self-exclusion program. This allows us to temporarily restrict your access to our facilities for a minimum period of 24 hours up to six months.

Deposit Limits and Session Time. Manage your spending with our customizable deposit limits (daily/weekly/monthly) and session time controls, which will automatically log you out after a specified duration. These tools help prevent excessive gaming by giving you control over your sessions.

Reality Check Reminders. Throughout your gaming experience, we'll provide regular reminders every 60 minutes to assess your playtime and spending habits. This helps ensure that you're aware of the time elapsed since you last took a break or adjusted your limits.

Permanent Exclusion Option. If needed, please contact our responsible gaming team for assistance with permanent exclusion from our premises through provincial registry integration.

Tools and Resources

• Cooling-off Periods: Take a temporary leave from our facilities to regain control over your gaming.
• Spending Tracking Dashboards: View detailed summaries of your account transactions and balance updates.
• One-Click Access to Support Organizations
  • Direct link to Responsible Gambling Ontario (RGO) for assistance with problem gambling
  • Partnership with the Canadian Centre on Substance Use and Addiction for guidance on substance use management
  • Resource materials available in all six supported languages

Partnerships and Integration

We collaborate closely with leading organizations in Canada, such as:

• The Ontario Problem Gambling Helpline to ensure easy access to support services.
• Gamblers Anonymous meeting information available across provinces.
• Canadian Centre on Substance Use and Addiction for expert advice.

Please remember that our commitment is not only to providing entertainment but also ensuring a supportive environment where you can control your gaming habits. If concerns arise or if you need assistance, don't hesitate to reach out through any of the resources provided above.